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Frequently Asked Questions;


TESTIMONIAL: Monday Nov 27, 2006.

Dear Mr. McArthur,

I wanted to send you a message of appreciation relative to a purchase I made on your website a couple of weeks ago. I ordered your DVD Bundle C (Arrow Movie, and Supersonic Sentinel) with the understanding that his package could take up to 6 weeks to arrive on my doorstep in the USA (Cincinnati, Ohio). Much to my surprise, the package came last Wednesday!
I wanted to thank you very much for your extremely fast turnaround on my order, and for the high quality products you sent me. I have thoroughly enjoyed both DVDs and I am an avid fan of the AVRO Arrow. Your website is awesome, and has caused a great deal of interest in my mind relative to the somewhat clouded history of the fabulous Arrow.

Keep up the good work!!!

Best Regards,

Shawn Tinker
Business Analyst
Information Technologies

 


Q: WHAT ABOUT SHIPPING?

Support Our Troops!

NOTICE: ARROW DIGITAL ARCHIVES SUPPORTS ALL TROOPS AND WILL SHIP TO APO'S!

 

 


 

NOTICE: SHIPPING AND HANDLING FEE'S

WE REGULARLY SHIP OUR PRODUCTS PARCEL POST NOT STANDARD LETTERMAIL:

EXPEDITED OR EXPRESS POST : Canadian Orders 3-5 Business Days FASTEST!
AIR MAIL for International Orders US orders 5-10 Business Days
Also the "cost" of shipping and handling includes the cost of the shipping materials plus the actual cost of shipping the product.

If you require a cheaper shipping and handling cost, please inform us and we can ship normal post. Be aware that normal shipping and processing times will be greatly increased. We have an understanding that our customers want their purchased product as soon as possible, and have no issue with our fee's. However some customers do not understand the actual cost of s&h includes more then the actual postage on the package. If a customer requires their order faster then our normal shipping we can use a commercial shipping service, but this increases the costs over the normal charges. Please contact Scott if you require a special s&h option.

 

Q: WHO ARE YOU?

    We are the registered non profit group Arrow Recovery Canada Inc. As a fundraising tool, we have operated this webstore since 1999.  Our goal is to recover the lost Avro Arrow Free Flight test models. Profits from this store go directly into the search and recovery fund.  This is a Paypal enabled website, which converts to Canadian dollars, however you do not have to join Paypal to use this webstore.

    WE DO NOT RECEIVE YOUR CREDIT CARD INFORMATION.
    We offer Arrow art, books, DVD's, CD-Rom's, clothing, pins and accessories.
    We ship daily and offer expedited shipping.
    We ship worldwide!
    We are located in London, Ontario, Canada.

Q: HOW LONG DOES MY ORDER TAKE?

Normally it only takes us two business days to process and send your order, it only takes one day for orders to reach US customs from our location.
The average US delivery time is 5-7 working days (dependant upon US customs).
The average UK delivery time is 14-21 working days (Air Mail).
We use Canada Post for most orders and Purolator for expedited shipping.

Canada Post Shipping Drop-off Deadlines XMAS 2006.
CANADA    
Service Delivery Times Sugg. Drop-Off Date
Priority Courier Noon Next Day Dec. 21
Express Post Next Day / 2 Days Dec. 20
Expedited Parcel 2 to 4 days Dec. 18
USA    
Service Delivery Times Sugg. Drop-Off Date
Purolator International Next Day Dec. 18
Expresspost - USA 3 to 5 days Dec. 8
Expedited Parcel 6 to 12 days Nov. 24
Small Packet Air 4 to 10 days Dec. 9
International    
Service Delivery Times Sugg. Drop-Off Date
Purolator 2 to 3 days Dec. 16
Xpresspost - International 4 to 7 days Dec. 4
Small Packet Air 6 to 10 days Nov. 27
Small Packet Surface 4 to 6 weeks Oct. 13

Q: I DO NOT USE PAYPAL, CAN I PLACE AN ORDER?

Certainly, we accept money orders!

Q: DO YOU ACCEPT RETURNS?

Only for defective merchandise.

 


 

VISIT OUR DVD BUNDLE PAGE!

ANY KIND OF SHOPPING CART PROBLEM OR PURCHASING TROUBLE,
>>Please contact Scott McArthur<<

 

About Us | Site Map | Privacy Policy | Contact Us | ©2006 Arrow Recovery Canada Inc.



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